Refund Policy

Image To Video Generator sells access to digital AI image to video generation features, subscription benefits, and one-time credit balances. AI video generation can consume third-party model compute, queue capacity, storage, bandwidth, payment processing, fraud screening, and support resources when a job is submitted or processed. Because these costs may be incurred quickly and because generated media can be viewed, downloaded, copied, or used after delivery, completed purchases are generally final except where this Refund Policy states otherwise or applicable law requires a different result. This policy is intended to explain how refund requests are reviewed, not to reduce any non-waivable consumer rights you may have in your jurisdiction.

As a customer-friendly exception, if you request a refund within 3 calendar days after payment and you have used no more than 5% of the credits, usage quota, or subscription-period included credits associated with that payment, we will provide an unconditional refund. For this rule, "unconditional" means you do not need to prove a defect, outage, billing error, or dissatisfaction reason. We may still verify account ownership, payment status, purchase date, and usage records before issuing the refund, and approved refunds may remove the related unused credits, quota, subscription access, or benefits.

Credits, subscriptions, and generated results are not refundable merely because an output does not match a subjective style preference, a creative direction changes, a client rejects a concept, a user enters the wrong prompt, an uploaded image was low quality, a project is canceled, a user later finds a different tool, or a user decides not to use the service after purchase. AI outputs can vary, and no generation system can guarantee a perfect artistic result. Before purchasing credits or starting a subscription, you should review the pricing page, plan limits, model availability, examples, and product controls to decide whether the service fits your needs.

A refund, credit restoration, courtesy adjustment, or account credit in one situation does not require us to provide the same result in another situation. We may review the specific facts of each request, including payment status, account history, credit usage, generation logs, provider records, outage information, support communications, fraud signals, and whether the issue was caused by Image To Video Generator, a required provider, the user's device, the user's input, or a third-party platform. We may deny requests that are incomplete, unverifiable, abusive, inconsistent with service logs, connected to terms violations, or submitted after the relevant review period.

If a refund is approved, it may reduce or remove the credits, subscription access, generated assets, downloads, or other benefits associated with the refunded purchase. If a partial refund is approved, we may calculate it based on unused credits, time remaining in the billing cycle, the severity and duration of the issue, applicable taxes and processor rules, and whether the purchase included promotional or bonus credits. Refunds are normally returned to the original payment method when supported by the payment processor. Bank, card network, wallet, and provider processing times are outside Image To Video Generator's direct control.

You can cancel an active subscription through the billing portal, account controls, or support process that Image To Video Generator makes available. Cancellation is designed to stop future renewals; it is not the same as deleting an account, deleting generated assets, reversing a completed payment, or automatically refunding the current billing period. Unless the product or checkout states otherwise, cancellation normally leaves current paid access active until the end of the billing period for which you already paid. After that period ends, plan benefits may change, including included credits, paid-model access, storage treatment, and other subscription-only features.

You are responsible for canceling before the next renewal date if you do not want to be charged again. Renewal dates may be shown in the billing portal, account area, receipt, invoice, or payment processor communication. Canceling after a renewal charge has already been created or processed may prevent later renewals but will not automatically reverse the charge that has already occurred. If you believe renewal information was incorrect, cancellation controls failed, or the billing system charged you after a timely cancellation, contact support promptly with your account email, order or invoice ID, payment date, amount, and any confirmation of cancellation.

Subscription credits and benefits may be subject to the plan rules shown in the product. Some credits may be included as part of a monthly subscription, while other credits may be purchased separately as one-time packs. Canceling a subscription does not automatically refund used credits, completed generation jobs, downloaded files, or the portion of a billing period during which paid features were available, except where the 3-day and 5% unconditional refund rule or applicable law requires a refund. It also does not guarantee continued access to subscription-only models after the paid period ends. If the account remains open, any remaining access will be governed by the product behavior and plan limits in effect at that time.

If you subscribed through a third-party payment flow, the cancellation process may involve that provider's customer portal or account tools. Image To Video Generator may not be able to cancel a subscription if you use a different email address, a payment provider account we cannot identify, or an account controlled by an organization. We may ask for verification before changing billing status. You should keep any cancellation confirmation, receipt, or support message because it can help resolve later billing questions. If you request cancellation through support close to a renewal date, processing time may affect whether the next charge can be prevented, so using the self-service billing portal where available is the safest method.

We will approve an unconditional refund when the request is made within 3 calendar days after the relevant payment and account records show that no more than 5% of the purchased credits, purchased usage quota, or subscription-period included credits have been used. This applies to eligible one-time credit purchases and subscription payments. The 5% threshold is measured against the credits or quota granted by the specific payment being refunded, not against lifetime account usage or unrelated promotional balances. If a purchase includes bonus or promotional credits, we may remove those related balances when the refund is processed.

We may consider a refund when there is a verified duplicate charge, an incorrect amount charged by the billing system, an unauthorized payment that is promptly reported and supported by available evidence, a subscription renewal that occurred after a confirmed timely cancellation, or another clear payment processing error. We may also consider a refund or partial refund when a major Image To Video Generator platform outage or required provider outage prevents access to paid generation features for a material period and the issue is not reasonably resolved through credit restoration, retry, extension, or other service adjustment. The appropriate remedy depends on the facts and applicable law.

A refund may be more likely where the account has not used the purchased credits, the subscription benefits were not materially available, the payment record matches the reported issue, the request is made promptly, and service logs support the claim. For example, if a user is charged twice for the same intended purchase and only one credit pack is delivered, a duplicate-charge review may be appropriate. If a paid generation job fails because of a platform-side processing error and credits were deducted without restoration, a credit restoration may be more appropriate than a cash refund. We will consider the remedy that fits the actual problem.

Refund eligibility may depend on payment status, processor rules, credit usage, job records, download records, account standing, support history, outage logs, fraud signals, and whether the problem was caused by Image To Video Generator or a required service provider. We may ask for additional information to verify the request, such as the account email, invoice number, order ID, payment date, amount, payment provider, screenshot of a duplicate charge, or explanation of the failed workflow. We avoid asking for full card numbers or unnecessary sensitive information. Incomplete or unverifiable requests may be denied or delayed until sufficient information is provided.

Some situations may be handled through non-cash remedies where that is fair and lawful. These may include restoring credits for a verified failed job, allowing a retry, extending access after a documented outage, correcting a ledger error, or adjusting an account balance. A cash refund is not guaranteed simply because an issue occurred. If applicable consumer protection law requires a refund, cancellation right, or other remedy that is broader than this policy, we will honor the requirement for eligible users. Otherwise, Image To Video Generator retains reasonable discretion to determine whether a refund, partial refund, credit restoration, or denial is appropriate.

Except for the 3-day and 5% unconditional refund rule, refunds are normally not available for consumed credits, submitted or completed generation jobs, outputs that were viewed or downloaded, subjective dissatisfaction with style or quality, user input mistakes, incorrect model or setting choices, low-quality source images, changed project needs, unused time during an active subscription period, failure to cancel before renewal, or purchases made without reviewing the pricing and plan terms. AI generation is inherently variable, and the service does not promise that every output will match a user's preferred artistic direction. If a job completes according to the service records, a refund is generally not available merely because the user would have preferred a different result.

Refunds are normally not available where the issue is caused by factors outside Image To Video Generator's reasonable control, such as poor local internet connection, unsupported browsers, device limitations, browser extensions, blocked cookies, firewalls, VPN interference, third-party platform requirements, user-side file corruption, or failure to maintain account access. We may still try to help troubleshoot such issues, but user environment problems do not automatically make a digital purchase refundable. Before purchasing, users should ensure that their browser, device, network, and payment method can support an online generation workflow that may involve uploads, redirects, downloads, and browser storage.

Refunds are normally not available for accounts restricted, suspended, or closed because of Terms of Service violations, abuse, payment fraud, chargeback abuse, automated misuse, attempts to bypass safety systems, infringement, unlawful content, or other harmful conduct. Content rejected by safety systems, provider rules, moderation checks, or legal risk controls may not be refundable if the request itself violated applicable rules or if the rejection was a foreseeable result of the user's prompt or uploaded material. Promotional credits, free credits, bonus credits, trials, coupons, discounts, and courtesy adjustments have no cash value unless applicable law requires otherwise.

Chargebacks or payment disputes filed without first contacting support may result in account restrictions while the dispute is reviewed, because payment processors may freeze funds, impose fees, or require evidence before a case is resolved. Filing a chargeback for a valid purchase after using credits or downloading outputs may be treated as payment abuse and may lead to suspension or loss of access to paid features. This does not prevent you from exercising lawful dispute rights with your payment provider, but contacting support first often allows duplicate charges, failed cancellations, ledger errors, or outage-related concerns to be resolved faster and with better account context.

To request an unconditional refund under the 3-day and 5% rule, email support@imagetovideogenerator.net within 3 calendar days after payment and state that you are requesting a refund under that rule. Include the account email, order ID or invoice number, payment date, amount, and payment method type or provider if known. For other refund requests, contact us within 3 business days of the disputed charge or within any longer mandatory period required by applicable law. If the request relates to a failed generation job, include the job ID, asset name, approximate time, model or setting used, and a description of what happened. If the request relates to cancellation, include any cancellation confirmation or the date you attempted to cancel.

Please do not send full card numbers, bank passwords, government identification numbers, or other sensitive information unless we specifically request a safer verification method. Screenshots can be helpful for duplicate charges, but you should redact unnecessary payment details. We may ask for additional information if we cannot locate the account or transaction. A request may be delayed or denied if the email address does not match the account, if the transaction occurred under a different provider account, if the purchase was made by an organization, if the payment is still pending, or if processor records do not match the claim.

We aim to respond within 3 business days, though complex cases, provider delays, chargebacks, fraud reviews, bank holidays, high support volume, or missing information may take longer. During review, we may check account logs, credit ledger entries, generation job records, checkout events, provider records, outage reports, and prior support communications. We may approve a refund, approve a partial refund, restore credits, offer a retry or extension, request more information, or deny the request with an explanation where appropriate. Submitting a request does not pause subscription renewal unless you also cancel the subscription through the available cancellation controls.

Approved refunds are normally returned to the original payment method when supported by the payment processor. If the original method is unavailable, expired, closed, or restricted, the processor may determine whether another method is possible; Image To Video Generator may not be able to override provider rules. Taxes, foreign exchange differences, bank fees, card network delays, wallet rules, and processor processing times may affect when funds appear and the exact amount received. When a refund is issued, associated credits or subscription benefits may be removed or reduced, and generated assets connected to the refunded purchase may become unavailable if continued access would be inconsistent with the refund.

If you believe a payment was made fraudulently, without authorization, or by a minor without appropriate permission, contact support as quickly as possible with the transaction details. Include the account email if known, order ID, payment date, amount, payment provider, and a short explanation of why the payment was unauthorized. Prompt notice helps us review the account, preserve relevant records, restrict further use if needed, and work with the payment processor before credits are consumed or additional charges occur. We may also recommend securing the email account, payment method, device, or browser session connected to the transaction.

We may request additional verification before processing a fraud or minor-related request. Verification may be necessary to confirm that the requester has authority over the payment method, is the account holder, is the parent or legal guardian of a minor, or is otherwise legally permitted to receive information about the transaction. We try to request only information that is reasonably necessary, and we do not need full card numbers or account passwords. If the purchase was made through a payment provider, bank, wallet, or card network, that provider may have its own unauthorized transaction process and may require separate reporting.

Refund treatment for unauthorized or minor-related payments depends on the facts, applicable law, payment processor rules, credit usage, generation activity, account history, and whether the account holder benefited from the purchase. If credits were already consumed, outputs were downloaded, or the account shows a pattern of repeated unauthorized claims, we may need a more detailed review. We may restrict the account, remove unused credits, disable paid features, or preserve records while the matter is investigated. If the evidence supports an unauthorized payment and applicable rules allow a refund, we will work toward an appropriate resolution through the original payment channel where possible.

Fraud reviews can involve sensitive issues, so we may limit the information we disclose to protect privacy, security, and legal obligations. For example, we may confirm that a transaction exists without disclosing all account activity to someone who cannot verify account ownership. Users are responsible for preventing unauthorized access to devices, browsers, email accounts, payment methods, and saved checkout credentials. Parents and guardians are responsible for supervising minors' access to paid online services where required by law. Repeated fraudulent activity, stolen payment methods, or false refund claims may lead to account closure and may be reported to payment processors or authorities where appropriate.