Privacy Policy

We collect information you provide directly when you create an account, sign in, purchase credits, subscribe to a plan, contact support, submit a form, or use the AI image to video generator. This may include your email address, display or profile details if provided, authentication records, account settings, support messages, billing identifiers, invoice information, tax-related information where required, and communications connected to your account. We may also collect information needed to verify account ownership, respond to privacy or refund requests, investigate suspected fraud, and maintain records of consent, notices, or product choices that are relevant to your use of Image To Video Generator.

When you use generation features, we collect the materials and operational data needed to process the request. This may include uploaded images, prompts, negative prompts or instructions, selected models, generation settings, file names, generated videos, thumbnails, previews, task identifiers, queue status, error messages, moderation signals, retry records, credit holds, credit deductions, credit restorations, download events, deletion events, and related metadata. The exact information depends on the feature you use and the settings available at that time. We do not ask you to upload sensitive personal information, private records, confidential client files, or third-party materials unless you have the right and a clear need to use them with the service.

We automatically collect technical and usage information when you access the website or account areas. This may include IP address, approximate location derived from IP address, device type, browser type, operating system, referring URL, pages viewed, buttons clicked, session identifiers, cookie or local storage identifiers, language preference, performance timing, crash or error logs, security events, and interactions with checkout or billing portals. We use this information to keep the service available, diagnose problems, detect abuse, prevent unauthorized access, understand product usage, and make account and generation workflows work correctly across browsers and devices.

We may receive limited information from service providers and integration partners that help operate Image To Video Generator, such as authentication providers, payment processors, email delivery vendors, analytics tools, infrastructure providers, storage providers, AI model providers, fraud-prevention services, and customer support tools. For example, a payment processor may tell us whether a checkout succeeded, whether a subscription is active, whether a payment failed, or whether a refund or chargeback occurred. We generally do not receive full card numbers from payment processors. We may combine provider information with account records so that credits, plan access, invoices, fraud checks, support responses, and security controls remain accurate.

We use personal information to provide and operate Image To Video Generator. This includes creating and maintaining accounts, authenticating users, processing uploaded images and prompts, submitting generation jobs to available model providers, returning generated videos, showing the Assets library, enabling downloads, calculating credits, applying subscription benefits, processing one-time credit purchases, maintaining billing records, sending account or service messages, responding to support requests, and carrying out actions you ask us to perform. Without this processing, many core features would not work, including sign-in, checkout, generation, asset management, and account recovery.

We use information to protect the service, users, payment systems, model providers, and third parties. This includes detecting suspicious login activity, preventing credential abuse, investigating payment fraud, enforcing rate limits, blocking automated misuse, reviewing safety signals, responding to intellectual property or privacy complaints, maintaining audit logs, and enforcing the Terms of Service. We may use automated systems and manual review for these purposes. We also use records of prompts, jobs, payment events, and support communications to troubleshoot failures, resolve disputes, restore credits where appropriate, investigate outages, and improve the reliability of generation workflows.

We may use account and usage information to communicate with you about the service. Service communications may include account verification, passwordless login or authentication messages, billing notices, renewal or cancellation notices, payment failures, refund responses, support replies, security alerts, policy updates, and changes that affect your account or plan. If we offer optional marketing messages, product updates, or newsletters, we will use contact information in accordance with the choices available to you and applicable law. You can opt out of optional promotional communications, but you may still receive transactional, security, legal, or account-related messages.

We may analyze aggregated, anonymized, or de-identified information to understand product performance, model reliability, credit economics, conversion flows, safety trends, error rates, feature adoption, and user experience. We use this analysis to improve speed, stability, pricing, support quality, and abuse prevention. We do not sell personal information to data brokers. We do not use your uploaded private content to make public claims about you without permission. Product decisions based on this analysis are intended to improve the service as a whole, not to make legally significant decisions about individual users. If we use de-identified information, we intend to maintain it in a form that does not reasonably identify you and to avoid attempting to reidentify it except as permitted by applicable law, such as to test whether de-identification is effective.

Uploaded images, prompts, generated videos, thumbnails, previews, and related metadata are processed so Image To Video Generator can perform the generation request and make the result available in your account. These files may be transferred to, processed by, and stored with cloud infrastructure providers, object storage providers, content delivery networks, queue systems, logging systems, and AI model providers that help provide the service. The providers involved may vary depending on the selected model, feature, region, availability, and operational needs. We use these providers to perform tasks on our behalf, such as hosting files, processing video jobs, returning model results, and diagnosing technical failures.

You should treat uploads as content you are choosing to share with an online service and, where necessary, with service providers that help fulfill your request. You should not upload private, confidential, regulated, or third-party materials unless you have the rights, permissions, and internal approvals needed for that use. This is especially important for images of identifiable people, minors, employees, patients, students, clients, private homes, unreleased products, confidential documents, copyrighted works, trademarks, or materials subject to nondisclosure agreements. Image To Video Generator is not a dedicated medical, legal, financial, education-record, or government-record processing system, and the service should not be used as the primary repository for sensitive records.

Generated media may remain available in your workspace according to the plan, storage limits, and product behavior that apply to your account. You may be able to view, download, or delete assets through account controls, but deletion from the workspace may not immediately remove all copies from backups, logs, caches, provider systems, or records retained for security, billing, tax, dispute, legal, or abuse-prevention purposes. We may also retain limited metadata even after a file is deleted, such as a job identifier, credit transaction, deletion record, error record, or support note, when reasonably necessary to operate the service or comply with obligations.

We do not guarantee that generated media will be private from every person with access to your account, device, email, shared workspace, or downloaded files. You are responsible for controlling who can access your account and where you store files after downloading them. If you publish or distribute generated media, the receiving platform or audience may collect, copy, analyze, or reuse it according to their own policies. If you ask support to investigate a generation issue, refund request, or safety concern, support personnel may need to review related prompts, files, job records, and account activity to understand the issue.

Payments are processed by third-party payment processors and billing providers. When you start checkout, buy credits, subscribe to a plan, update payment information, request a refund, or manage billing through a customer portal, you may provide payment details directly to those providers. They may collect card numbers, wallet information, billing addresses, tax information, device signals, fraud-prevention data, and other information needed to process the transaction under their own terms and privacy notices. Image To Video Generator generally receives limited billing information, such as customer IDs, subscription IDs, payment status, plan name, amount, currency, invoice identifiers, refund status, chargeback status, and the last few details needed to identify a payment.

We use billing information to grant credits, activate or cancel subscriptions, calculate renewals, record one-time purchases, provide invoices or receipts, process refunds where approved, investigate duplicate charges, respond to chargebacks, prevent payment fraud, comply with accounting and tax obligations, and answer support questions. We may link provider records to your account so that your plan status, credit balance, and billing history remain consistent. If a payment fails, is reversed, is reported as unauthorized, or appears suspicious, we may restrict paid features, pause renewal, withhold credits, ask for additional verification, or preserve relevant records while the issue is reviewed.

Billing records are often retained longer than ordinary usage logs because tax, accounting, audit, fraud-prevention, and dispute obligations may require us or our providers to keep them. Even if you delete generated assets or close your account, we may retain transaction records, invoices, ledger entries, refund records, chargeback records, and support communications for the period reasonably necessary to meet these obligations. We do not use full payment card details for our own storage unless a provider makes a limited token or identifier available for recurring billing or support purposes. You should contact the payment processor or use the billing portal for certain payment-method changes because Image To Video Generator may not have direct access to edit sensitive payment details.

If you make a purchase on behalf of an organization, agency, client, or employer, billing information may be visible to people who administer the account, receive invoices, control the payment method, or have access to the billing email. You are responsible for ensuring that purchases are authorized and that the billing information you provide is accurate. If you request a refund, tax correction, or ownership review, we may ask for information that reasonably helps us confirm the transaction, such as the account email, order ID, payment date, amount, invoice number, or a description of the issue. We avoid requesting unnecessary sensitive payment information in support messages.

We use administrative, technical, and organizational safeguards intended to protect account information, billing records, generated media, and operational systems. These safeguards may include access controls, authentication controls, encryption in transit, encryption or protected storage practices where appropriate, logging, monitoring, least-privilege workflows, provider security reviews, backup controls, and procedures for investigating suspicious activity. We design these measures to be appropriate for the nature of the service and the information processed. However, no online service, AI workflow, storage provider, payment system, or internet transmission can be guaranteed to be perfectly secure, and you should use the service with that reality in mind.

You also play an important role in security. You should protect your email account, devices, browser sessions, payment methods, and downloaded files; avoid sharing login links or credentials; use trusted networks where possible; and contact us promptly if you suspect unauthorized access. If someone gains access to your email account, device, or browser session, they may be able to access Image To Video Generator, view assets, start generation jobs, download files, or change account settings. We may send security or account notices to the email address associated with the account, and delays in reading those notices can affect our ability to help contain a problem quickly.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining accounts, storing generated assets according to plan behavior, processing payments, granting credits, answering support requests, improving reliability, preventing abuse, resolving disputes, enforcing agreements, complying with law, and maintaining backups. Different categories of information may have different retention periods. For example, generated media may be subject to product storage limits, while transaction records, tax records, chargeback records, security logs, and account ownership records may need to be retained longer. Backup copies may persist for a limited period before being overwritten or deleted through normal backup cycles.

When information is no longer reasonably needed, we may delete it, de-identify it, aggregate it, or retain only limited records that are necessary for lawful or operational reasons. If you delete workspace assets, close your account, or submit a privacy request, we will process the request according to applicable law and the capabilities of the service, subject to exceptions for legal obligations, security, billing, fraud prevention, dispute resolution, backups, and enforcement of agreements. If we become aware of a security incident affecting personal information, we will evaluate it and provide notices where required by applicable law.

You can make certain choices directly through the service. Depending on the controls available for your account, you may update account details, manage billing through a provider portal, cancel a subscription, download generated assets, delete workspace items, change product settings, unsubscribe from optional communications, clear cookies, or sign out of sessions. Some actions may affect your ability to use the service. For example, deleting an asset may make it unavailable for download, blocking necessary cookies may break login or checkout, and canceling a subscription may change future access to paid features. You should download copies of important outputs before deleting them or closing an account.

Depending on where you live, you may have legal rights to request access to personal information, correction of inaccurate information, deletion, portability, restriction of processing, objection to certain processing, withdrawal of consent where processing is based on consent, or information about how personal information is shared. Some jurisdictions also provide rights relating to targeted advertising, profiling, or the sale or sharing of personal information. Image To Video Generator does not sell personal information to data brokers, but we will evaluate applicable requests based on your location, our role, the information involved, and legal exceptions that may apply.

To protect accounts and prevent unauthorized disclosure, we may need to verify your identity before fulfilling a privacy request. Verification may require access to the account email, transaction details, account identifiers, or other information reasonably related to the request. We may decline or limit a request where permitted by law, such as when we cannot verify the requester, when information must be retained for tax or billing purposes, when deletion would interfere with fraud prevention or security, when records are needed to resolve a dispute, when the request is excessive or unfounded, or when another person's rights would be affected. We will explain our decision where required.

You may also have choices through third-party providers. Browsers provide cookie controls, payment processors provide payment-method controls, email services provide filtering and inbox controls, and some analytics or advertising providers offer opt-out tools. These tools are governed by their own providers and may not be controlled by Image To Video Generator. If you use Image To Video Generator through an organization, your employer, client, or account administrator may control certain account information and may need to handle some access or deletion requests. You can contact us about privacy requests at the address listed below, and we will route the request according to the account context and applicable law.

Image To Video Generator is an online service that may rely on infrastructure, model providers, storage providers, payment processors, analytics tools, support tools, and security vendors located in different countries. As a result, your personal information, uploaded files, generated media, technical logs, and billing records may be processed in countries other than the country, state, province, or region where you live. Data protection laws in those places may differ from the laws that apply where you are located. By using the service, you understand that information may be transferred, stored, and processed as needed to provide the features you request and to operate Image To Video Generator globally.

When we transfer personal information internationally, we use safeguards that are appropriate for the service and the information involved, taking into account applicable law, provider commitments, contractual protections, technical controls, and operational needs. These safeguards may include data processing agreements, confidentiality obligations, security requirements, transfer mechanisms recognized by applicable law, provider due diligence, and limiting provider access to the purposes needed to perform services for Image To Video Generator. The specific transfer mechanism may depend on the country, provider, specific technical data category, and legal framework that applies at the time of transfer.

AI generation may involve additional cross-border processing because model capacity, queue systems, and storage locations can change as providers scale or maintain their services. We do not promise that every generation job will be processed in a specific country unless the product expressly offers and confirms such a restriction. If your organization has strict data residency, export control, government contracting, regulated industry, or client confidentiality requirements, you should evaluate whether Image To Video Generator's standard service is appropriate before uploading content. You should not use the service for materials that cannot lawfully be transferred to the providers or regions needed to fulfill the request.

If you contact us with a privacy request from a jurisdiction that provides specific transfer rights or disclosures, we will evaluate the request under the law that applies to your relationship with Image To Video Generator. We may need to retain records showing how a request was handled, including communications, verification steps, and the outcome. Cross-border processing may also be affected by payment network rules, fraud-prevention obligations, tax records, and support systems that cannot always be isolated to a single region. If international transfer requirements change, we may update this Privacy Policy, change providers, adopt new safeguards, or modify features to maintain the service in a lawful and practical way.

For privacy questions, contact support@imagetovideogenerator.net and include the account email related to your request.